[rt-users] Retain Cc and Bcc's for teh whole ticket thread.

[Simon Morvan]

I apologize for responding to an old thread but I can't find the global
option mentioned in your message. Can you lighten this ?

Thanks !

-- 
Simon.


On 06/01/2010 19:13, Ken Crocker wrote:
> Manohar,
>
> Essentially, if the CC'c and Bcc's are in the ticket as watchers, they
> will be retained and will have access (SeeOutgoingEmail) to the
> thread. RT has an option for making sure all CC's and Bcc's are
> retained on the ticket when it is created. However, that is a Global
> option.
> We found that to be a bit limiting, as some of our Queue Managers did
> not like this. So, we created a scrip that could be applied on a
> Queue-by-Queue basis that puts all initial CC's on a ticket and adds
> any non-redundant CC's as the ticket handles more mail. It is in the
> RT Wiki. You might want to look at it. I don't remember if we
> specifically addressed Bcc's, but you could use that code as a model
> and develop your own for this purpose.
>
> Hope this helps.
>
> Kenn
> LBNL
>
> On 1/4/2010 12:00 PM, Kevin Falcone wrote:
>> On Thu, Dec 31, 2009 at 08:00:34PM +0530, H Manohar Rayker wrote:
>>   
>>>    How do I retain the Cc and Bcc list for the entire thread from starting to end in RT?
>>>     
>>
>> Add them from the People tab, rather than as one-time-cc one-time-bccs
>> during a reply.
>>
>>   
>>>    I am using RT 3.8.4. Also there are some mail display formatting issues when sent the mails
>>>    through Outlook (2k3 & 2k7) as they appear as attachment in the response mail received in my
>>>    outlook program. Can this be solved by upgrading to 3.8.7 or is there any other fix for this?
>>>     
>>
>> There are a number of fixes in 3.8.7 related to this, but there are
>> also commits on 3.8-trunk that won't be released until 3.8.8
>>
>> -kevin
>>   
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