[rt-users] rt-shredder Users plugin deletes tickets?

[Kenneth Marshall]

I do not think I agree with this. If you ask for a user to be
removed, any ticket that they have touched should go as well.
Otherwise you will have unattributed updates in the system.
It seems like you may have a bit too aggressive a policy for
cleaning out users. Another approach is to put a better anti-spam
system in front of RT to keep these deletions to a more manageable
number. Good luck.

Cheers,
Ken

On Tue, Mar 16, 2010 at 02:12:46PM +0100, Christian Loos wrote:
> I mailed this bug report and still waiting for a response:
> http://rt3.fsck.com/Ticket/Display.html?id=14170&user=guest&pass=guest
> 
> Am 11.03.2010 19:42, schrieb Gary Hall:
> > Hi Howie,
> > 
> > I ran into the same problem.
> > 
> > In my case, the deleted Tickets contained Correspondence from Users who 
> > were otherwise not Watchers (i.e., Requestors, Owners, AdminCCs or CCs) 
> > in the system.
> > 
> > The Tickets were deleted by the jobs that removed the Users.
> > 
> > Seems like a bug to me.
> > 
> > Gary
> > --
> > Gary Hall
> > RT Admin
> > Simon Fraser University
> > 
> > 
> > On 01/-10/-28163 11:59 AM, Howard Jones wrote:
> >> I've just upgraded to RT 3.8.7 from 3.6.5, and I'm catching up on my 
> >> shredding.
> >>
> >> Over the weekend I shredded 20000 or so deleted tickets (spam mainly), 
> >> and today I went to start on the users. This has never really worked 
> >> well before, so we have about 60k users, and at most 1000 of them are 
> >> active.
> >>
> >> So I created a user called placeholder, made them privileged and made 
> >> sure they are the requestor on a long-running ticket. Then...
> >>
> >> ./rt-shredder --plugin 
> >> 'Users=status,enabled;replace_relations,placeholder;no_tickets,true;member_of,unprivileged;limit,100' 
> >>
> >>
> >> {snipped output}
> >> [Tue Mar  9 15:20:39 2010] [info]: RT::Transaction-2992615 wiped out 
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> --> [Tue Mar  9 15:20:39 2010] [info]: RT::Ticket-348651 wiped out 
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar  9 15:20:41 2010] [info]: RT::CachedGroupMember-4193272 wiped 
> >> out (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar  9 15:20:41 2010] [info]: RT::GroupMember-1394521 wiped out 
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar  9 15:20:41 2010] [info]: RT::CachedGroupMember-4193271 wiped 
> >> out (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar  9 15:20:41 2010] [info]: RT::Transaction-3007389 wiped out 
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar  9 15:20:41 2010] [info]: RT::Group-1857870 wiped out 
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >>
> >> Why does the Users plugin delete tickets? Surely it should only be 
> >> deleting users that have no tickets (no_tickets, true)?
> >>
> >> Thanks for any illumination...
> >>
> >> Howie
> >>
> > 
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