[rt-users] rt-shredder Users plugin deletes tickets?

[Howard Jones]

Kenneth Marshall wrote:
> I do not think I agree with this. If you ask for a user to be
> removed, any ticket that they have touched should go as well.
>   
No, I asked for users with no tickets to be removed[0]. By definition, 
there *are no tickets* that need to be removed! :-)
> Otherwise you will have unattributed updates in the system.
> It seems like you may have a bit too aggressive a policy for
> cleaning out users. Another approach is to put a better anti-spam
> system in front of RT to keep these deletions to a more manageable
> number. Good luck.
>   
If something says it will delete users, but in fact deletes tickets and 
users, it's a little concerning. I guess it would delete less tickets if 
there were less users, but that's not really the issue. This is in a 
system with anti-spam measures ahead of the RT instance. However, 
historically that wasn't always the case, so we have all these old users 
hanging around.

Howard

[0] at least I'm pretty sure I did. The documentation for RT-Shredder is 
fairly sparse.