[rt-users] Copy tickets

[Kenneth Marshall]

Could you use a scrip to do this?

Ken

On Tue, Mar 16, 2010 at 04:07:19PM -0500, Max McGrath wrote:
> Hi All -
> 
> I'm looking to be able to create a "template" ticket and have it be copied
> when support staff are creating an actual ticket.
> 
> If this is possible, can it copy all of the custom fields and the
> dependencies or linked tickets?
> 
> Basically, we are looking for a "Quick Ticket" function.  We are unable to
> use the built-in one because of the need to have custom fields filled in.
> 
> Any ways of doing this?
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu

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