[rt-users] Shredder

[Jens von Bülow]

Hi There,

It has been a while since I have worked with RT.... but I still love it.

I need to shred old tickets, tickets that have been closed for more than a year or two.

Why? Our RT database is now just over 115GB in size and mysql is not coping.

I don't want to remove the tickets, I want to remove the transactions and attachments. 

As I understand it, this will allow someone to still search for a ticket and find some metadata about the ticket - helping the user to find more information elsewhere about the issue.

I couldn't work out how to do this. How do I use more than 1 plugin at a time?

Does anyone know how?

I look forward to your responses.

Thanks & Regards
Jens