[rt-users] modifying From: header in global template to pull from queue description

[Kenneth Marshall]

On Wed, Mar 17, 2010 at 02:37:22PM -0400, Busalacchi, Eric wrote:
> I tried searching the archive a bit for the answer but I wasn't able to
> pin down exactly what I'm doing wrong.  Basically we are trying to give
> a friendly generic name to our queues.  Management doesn't want the
> "User Name via RT" but something more generic depending on the Queue.
> What I'm trying to do is make the From: header pull from the Queue
> description.  I've changed the template to have the following header:
> 
>  
> 
> From: {$Ticket->QueueObj->Description()}
> 
>  
> 
> For example this queue has the description "Systems Queue".  When I
> change the template to the above example the From: address shows up as
> Systems.Queue at company.com .  I would like it to just show up as "Systems
> Queue".  I know I can statically do this for every queue but I would
> rather not have custom templates in every queue configuration if
> possible.  
> 
>  
> 
> Your help is greatly appreciated.
> 
>  
> 
> Eric
> 
Hi Eric,

That is not an RFC compliant address and will cause problems with
some mail systems. That is probably why RT is not doing that other
than it being a poor idea for the same reason.

Cheers,
Ken