[rt-users] RTFM Article formatting and attachments lost when attached to RT ticket

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Hi sam,
I have no idea at the moment regarding the loose of formating, but regarding the attachments i think this is the correct behavior of rtfm/rt think about: if you are using a special rtfm article very often, then you attach this attachments to each of the outgoing mails and yes store this several times at the db, it should be better to sent a download link instead!

Torsten

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Von: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
An: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Gesendet: Wed Mar 17 23:43:40 2010
Betreff: [rt-users] RTFM Article formatting and attachments lost when attached to RT ticket

Hi There

We have been using RT for a long time and have recently installed RTFM. 
Everything works brilliantly except for one crucial thing.

When we attach an RTFM article to an RT ticket, it loses all it's 
formatting (Bold, Italic, Heading, etc) and any attachments from the 
article. The formatting appears to be because RTFM and RT use different 
text editors. Not sure why the attachments are scrapped.


Is there any way to have RTFM articles retain the formatting and/or 
attachments when they are attached to an RT ticket?

Some ideas I had, that may or may not be possible, for the formatting 
issue are:

-Force RTFM to use the same editor as RT
-Disable the HTML scrubbing on RT and RTFM and use HTML for the formatting
-Enable wikitext support in RT

Any suggestions would be appreciated

Thanks
Sam

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