[rt-users] 2 Simple Search issues

[Gary Hall]

Folks,

Issue 1:

Simple Search interprets Status keywords in the search string as Status 
keywords. (In the absence of any keywords, it defaults to "new or open 
or stalled".) However, the instructions on the Simple Search page make 
no mention of Status keywords and imply that including one (e.g., "new") 
in the search string will add "Subject LIKE 'new'" to the query (whereas 
no matter how many times it's included or in what position it will 
always result in "Status='new'").

Remedy: The instructions need to be corrected.


Issue 2:

Users can't search for Tickets with Status keywords in the Subject using 
those keywords.

Remedy: Allow users to specify "Subject:new" in the search string.

--
Gary Hall
RT Admin
Simon Fraser University