[rt-users] 2 Simple Search issues

Kevin Falcone falcone at bestpractical.com
Tue Mar 23 10:20:32 EDT 2010


On Thu, Mar 18, 2010 at 09:53:55AM -0700, Gary Hall wrote:
> Folks,
> 
> Issue 1:
> 
> Simple Search interprets Status keywords in the search string as Status 
> keywords. (In the absence of any keywords, it defaults to "new or open 
> or stalled".) However, the instructions on the Simple Search page make 
> no mention of Status keywords and imply that including one (e.g., "new") 
> in the search string will add "Subject LIKE 'new'" to the query (whereas 
> no matter how many times it's included or in what position it will 
> always result in "Status='new'").
> 
> Remedy: The instructions need to be corrected.
> 
> 
> Issue 2:
> 
> Users can't search for Tickets with Status keywords in the Subject using 
> those keywords.
> 
> Remedy: Allow users to specify "Subject:new" in the search string.

Documentation or code patches welcome

-kevin
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