[rt-users] Creating Child/Parent tickets with content (text) from original ticket

[Kevin Falcone]

On Fri, Mar 12, 2010 at 05:55:06AM -0800, Miroslav Horvath wrote:
> 
> Hello
> 
> We have a question. Some of our teams are creating parents or child tickets
> for other teams. But they want to have in these new tickets the content of
> the 1st ticket. 
> 
> Currently, when they create new ticket, there is nothing from the previous
> one, only relation. So they have to copy&paste the contect from 1st ticket,
> paste it to this, and then save new child/parent ticket. 
> 
> Is there some way, that when someone click on create new child/parent
> ticket, that the contect from original ticket will be automatically put into
> this ticket ? 
> 
> The request is for basic contect of original ticket, the email which has
> created new ticket. Not the comments which are added after into the ticket. 

You'd need to modify either the Create links in ShowLinks or the
CloneTicketObject code in Ticket/Create.html to include the
information you want

-kevin
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