[rt-users] Howto add bcc?

[Sergio Charpinel Jr.]

Thanks Kenneth,

But, when you respond a ticket via web interface, you can add Bcc and Cc,
right?
But not when creating one.
What about creating a Custom field? I'll need a scrip to email the adresses
in the custom field, and send a separate email for each address, or send one
for all of them but as bcc.
Do you have some code that do something similar to this?

Thanks a lot.

2010/3/23 Kenneth Crocker <kfcrocker at lbl.gov>

> Sergio,
>
> There is no ticket or Queue "Watcher" designation for Bcc, therefore there
> is no field and if there is no field, there is no code to update such a
> field. I guess it wasn't part of the initial design. I've never seen a
> demand for it in the past few years. Sorry. Depending on use, you could
> create a CF for it. I have a couple CF's (QA Approver, Migrator) that I use
> for emailing notices for certain workflow responsibilities, etc.
>
> Kenn
> LBNL
>
> On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. <
> sergiocharpinel at gmail.com> wrote:
>
>> Hi,
>>
>> When I create a ticket, I cannot add a bbc. Is it possible or why not?
>> And is it possible to add bcc when corresponding via email?
>>
>>
>> --
>> Sergio Roberto Charpinel Jr.
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>


-- 
Sergio Roberto Charpinel Jr.
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