[rt-users] CommandByMail hide commands

[Kenneth Marshall]

The comment address is the mail to RT that is only sent to
admins and adminccs and not requestors or ccs. The default
is usually rt-comment. I hope that helps.

Ken

On Mon, Mar 22, 2010 at 05:47:37PM +0100, polloxx wrote:
> Can you be more specific?
> I also posted my question on the cpanforum but that seems death.
> 
> P.
> 
> On Mon, Mar 22, 2010 at 2:04 PM, Kenneth Marshall <ktm at rice.edu> wrote:
> > What about using the comment address and not the E-mail
> > address. It should also be possible to make a patch to
> > strip them out, maybe to a separate attachment to help
> > debug problems.
> >
> > Ken
> >
> > On Sun, Mar 21, 2010 at 01:39:53PM +0100, polloxx wrote:
> >> Dear list,
> >>
> >> Is there a way to hide CommandByMail commands from the requestor?
> >> When we 'resolve' a ticket via mail the requestor receives the mail.
> >> Can we hide this?
> >>
> >> Thx,
> >> P.