[rt-users] CommandByMail hide commands

[polloxx]

It seems like the requestor receives mail sent to rt-comment. Or is
this a option I can disable?


On Tue, Mar 23, 2010 at 7:06 PM, Kenneth Marshall <ktm at rice.edu> wrote:
> The comment address is the mail to RT that is only sent to
> admins and adminccs and not requestors or ccs. The default
> is usually rt-comment. I hope that helps.
>
> Ken
>
> On Mon, Mar 22, 2010 at 05:47:37PM +0100, polloxx wrote:
>> Can you be more specific?
>> I also posted my question on the cpanforum but that seems death.
>>
>> P.
>>
>> On Mon, Mar 22, 2010 at 2:04 PM, Kenneth Marshall <ktm at rice.edu> wrote:
>> > What about using the comment address and not the E-mail
>> > address. It should also be possible to make a patch to
>> > strip them out, maybe to a separate attachment to help
>> > debug problems.
>> >
>> > Ken
>> >
>> > On Sun, Mar 21, 2010 at 01:39:53PM +0100, polloxx wrote:
>> >> Dear list,
>> >>
>> >> Is there a way to hide CommandByMail commands from the requestor?
>> >> When we 'resolve' a ticket via mail the requestor receives the mail.
>> >> Can we hide this?
>> >>
>> >> Thx,
>> >> P.
>