[rt-users] Howto add bcc?

[Sergio Charpinel Jr.]

That's fine Kenneth. Thanks for your help

I dont want to add a *permanent* Bcc.
I just want to add a bcc for that message (not for the ticket) when creating
the ticket, and via e-mail.

2010/3/24 Kenneth Crocker <kfcrocker at lbl.gov>

> Sergio,
>
> Based on current design and code, I can't see any way for delivered RT to
> add a *permanent* Bcc to a ticket. As I mentioned before, the only thought
> I have toward that functionality would be to create a CF and a scrip to
> maintain it and a template for the emails. Sorry I can't help further.
>
> Kenn
> LBNL
>
>
> On Wed, Mar 24, 2010 at 4:29 AM, Sergio Charpinel Jr. <
> sergiocharpinel at gmail.com> wrote:
>
>> Ok Kenneth,
>>
>> Adding Cc or Bcc one time, as email recipients, would work for me.
>> But I would like to know if is possible to add it when creating a ticket
>> (In web interface, I can't see this option while creating ticket, just when
>> responding one).
>> And if is possible to add it via e-mail.
>>
>> Thanks
>>
>>
>> 2010/3/23 Kenneth Crocker <kfcrocker at lbl.gov>
>>
>>> Sergio,
>>>
>>> Notice that what you call "Add Bcc or Cc" RT calls adding a "ONE TIME"
>>> Bcc or Cc. That means they are not PERMANENTLY added to the ticket,
>>> therefore, they are merely appended to the email as recipients, not ticket
>>> watchers.
>>>
>>> My scrip merely picks up the value of the CF (in my case they are User
>>> names) append the rest of our email address to it (@xxx.gov) and then
>>> uses it as an "other" for the "Notify Other on Correspond" scrip, which uses
>>> a modified template to insert that address. I do not have any code that
>>> emails several addresses out of a CF. I was merely suggesting the idea.
>>> Sorry.
>>>
>>> Kenn
>>> LBNL
>>>
>>>
>>> On Tue, Mar 23, 2010 at 8:12 AM, Sergio Charpinel Jr. <
>>> sergiocharpinel at gmail.com> wrote:
>>>
>>>> Thanks Kenneth,
>>>>
>>>> But, when you respond a ticket via web interface, you can add Bcc and
>>>> Cc, right?
>>>> But not when creating one.
>>>> What about creating a Custom field? I'll need a scrip to email the
>>>> adresses in the custom field, and send a separate email for each address, or
>>>> send one for all of them but as bcc.
>>>> Do you have some code that do something similar to this?
>>>>
>>>> Thanks a lot.
>>>>
>>>> 2010/3/23 Kenneth Crocker <kfcrocker at lbl.gov>
>>>>
>>>> Sergio,
>>>>>
>>>>> There is no ticket or Queue "Watcher" designation for Bcc, therefore
>>>>> there is no field and if there is no field, there is no code to update such
>>>>> a field. I guess it wasn't part of the initial design. I've never seen a
>>>>> demand for it in the past few years. Sorry. Depending on use, you could
>>>>> create a CF for it. I have a couple CF's (QA Approver, Migrator) that I use
>>>>> for emailing notices for certain workflow responsibilities, etc.
>>>>>
>>>>> Kenn
>>>>> LBNL
>>>>>
>>>>> On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. <
>>>>> sergiocharpinel at gmail.com> wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> When I create a ticket, I cannot add a bbc. Is it possible or why not?
>>>>>> And is it possible to add bcc when corresponding via email?
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Sergio Roberto Charpinel Jr.
>>>>>>
>>>>>>
>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Sergio Roberto Charpinel Jr.
>>>>
>>>
>>>
>>
>>
>> --
>> Sergio Roberto Charpinel Jr.
>>
>
>


-- 
Sergio Roberto Charpinel Jr.
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