[rt-users] RT Newbie Question

[Brian Lawson]

I am currently reading RT Essentials, and am now working on our
company's RT administration.  I'm trying to figure out why the owner
isn't getting notified on ticket changes.  I have the following scrip:

 

Description: On Change Notify Owner

Condition: On Transaction ---- The owners would like to be notified
whenever there is a change to the ticket

Action:  Notify Owner

Template: Global Template: Transaction

Stage: TransactionCreate

 

Our version of RT is 3.8.2

 

I see in the book the following:

"...

 

Jul 4 22:15:53 pallas RT:
<rt-3.2.HEAD-5813-28448-22.1.5718764250061 at example.com> No

recipients found. Not sending

This usually means that you have a scrip set up to notify a ticket's
Owner or

AdminCc or manually entered Cc or Bcc recipients, but there weren't any.

 

..."

 

The statement says that there weren't any, but RT should know the
owner's email address, as well as any AdminCCs, correct?

 

Can you please help with this?


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