[rt-users] RT Newbie Question

[Kevin Falcone]

On Thu, Mar 25, 2010 at 11:58:26AM -0500, Brian Lawson wrote:
>    I am currently reading RT Essentials, and am now working on our company's RT administration.
>    I'm trying to figure out why the owner isn't getting notified on ticket changes.  I have the
>    following scrip:

If you are the owner and the NotifyActor setting is the default, RT
won't generate mail to you.

-kevin

>    Description: On Change Notify Owner
> 
>    Condition: On Transaction ---- The owners would like to be notified whenever there is a change
>    to the ticket
> 
>    Action:  Notify Owner
> 
>    Template: Global Template: Transaction
> 
>    Stage: TransactionCreate
> 
> 
> 
>    Our version of RT is 3.8.2
> 
> 
> 
>    I see in the book the following:
> 
>    "...
> 
> 
> 
>    Jul 4 22:15:53 pallas RT: <rt-3.2.HEAD-5813-28448-22.1.5718764250061 at example.com> No
> 
>    recipients found. Not sending
> 
>    This usually means that you have a scrip set up to notify a ticket's Owner or
> 
>    AdminCc or manually entered Cc or Bcc recipients, but there weren't any.
> 
> 
> 
>    ..."
> 
> 
> 
>    The statement says that there weren't any, but RT should know the owner's email address, as
>    well as any AdminCCs, correct?
> 
> 
> 
>    Can you please help with this?
> 
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> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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