[rt-users] Problem with Reminders Due date

[Kenneth Crocker]

Kevin,

Yep. That was it. Thanks.

Kenn
LBNL

On Thu, Mar 25, 2010 at 9:23 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Kevin,
>
> GEZZ! I'm an idiot. I found a scrip that took the date from a CF and
> modified it for Due date. Trouble was, I didn't check to see if the date or
> CF existed for that transaction. DUH!!
>
> Kenn
> LBNL
>
>
> On Thu, Mar 25, 2010 at 7:20 AM, Kevin Falcone <falcone at bestpractical.com>wrote:
>
>> On Wed, Mar 24, 2010 at 04:10:50PM -0700, Kenneth Crocker wrote:
>> >    Kevin,
>> >
>> >    As to the date ending up as November 1999, I looked at the
>> TRANSACTION Table and this is what
>> >    I saw:
>>
>> Without seeing the other transactions, this is just a guess, but that
>> change is by 1 (RT::System) so I would suspect a scrip
>>
>> -kevin
>>
>> >    Link: [1]File-List
>> >    Id Type Field Old Value New Value
>> >    77793  Set  Due  2010-03-26 07:00:00  1999-11-30 08:00:00
>> >
>> >    Creator Created ObjectType
>> >    1  24-Mar-2010 22:53:04  RT::Ticket
>> >
>> >    It looks like the old and new values got swapped around and I can't
>> figure what local bug or
>> >    setting or configuration would do this to the Transaction record.
>> >
>> >    Any ideas?
>> >
>> >    Thanks.
>> >
>> >    Kenn
>> >    LBNL
>> >
>> >    On Tue, Mar 23, 2010 at 6:52 AM, Kevin Falcone <[2]
>> falcone at bestpractical.com> wrote:
>> >
>> >      On Thu, Mar 11, 2010 at 03:43:37PM -0800, Kenneth Crocker wrote:
>> >      > I'm on 3.8.7 and just noticed that when I select a due date for a
>> reminder (either
>> >      entering
>> >      > directly or using the "calendar") it always ends up as
>> 30-Nov-1999.
>> >
>> >      This sounds like a local bug, I can't replicate it against vanilla
>> 3.8.7
>> >      > I also noticed that when I resolve the ticket, the reminder stays
>> open.
>> >      > Has anyone else noticed this? Does anyone have a fix or have I
>> set something wrong?
>> >      > Thanks.
>> >
>> >      I'm not aware of any code in RT to go resolve Reminders after a
>> ticket
>> >      is resolved. It could certainly be done with a Scrip
>> >      -kevin
>> >
>> >      Discover RT's hidden secrets with RT Essentials from O'Reilly
>> Media.
>> >      Buy a copy at [3]http://rtbook.bestpractical.com
>> >
>> > References
>> >
>> >    Visible links
>> >    1.
>> file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml
>> >    2. mailto:falcone at bestpractical.com
>> >    3. http://rtbook.bestpractical.com/
>>
>> >
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> > Buy a copy at http://rtbook.bestpractical.com
>>
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
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