[rt-users] Problem with Reminders Due date

[Kenneth Crocker]

Kevin,

GEZZ! I'm an idiot. I found a scrip that took the date from a CF and
modified it for Due date. Trouble was, I didn't check to see if the date or
CF existed for that transaction. DUH!!

Kenn
LBNL

On Thu, Mar 25, 2010 at 7:20 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Mar 24, 2010 at 04:10:50PM -0700, Kenneth Crocker wrote:
> >    Kevin,
> >
> >    As to the date ending up as November 1999, I looked at the TRANSACTION
> Table and this is what
> >    I saw:
>
> Without seeing the other transactions, this is just a guess, but that
> change is by 1 (RT::System) so I would suspect a scrip
>
> -kevin
>
> >    Link: [1]File-List
> >    Id Type Field Old Value New Value
> >    77793  Set  Due  2010-03-26 07:00:00  1999-11-30 08:00:00
> >
> >    Creator Created ObjectType
> >    1  24-Mar-2010 22:53:04  RT::Ticket
> >
> >    It looks like the old and new values got swapped around and I can't
> figure what local bug or
> >    setting or configuration would do this to the Transaction record.
> >
> >    Any ideas?
> >
> >    Thanks.
> >
> >    Kenn
> >    LBNL
> >
> >    On Tue, Mar 23, 2010 at 6:52 AM, Kevin Falcone <[2]
> falcone at bestpractical.com> wrote:
> >
> >      On Thu, Mar 11, 2010 at 03:43:37PM -0800, Kenneth Crocker wrote:
> >      > I'm on 3.8.7 and just noticed that when I select a due date for a
> reminder (either
> >      entering
> >      > directly or using the "calendar") it always ends up as
> 30-Nov-1999.
> >
> >      This sounds like a local bug, I can't replicate it against vanilla
> 3.8.7
> >      > I also noticed that when I resolve the ticket, the reminder stays
> open.
> >      > Has anyone else noticed this? Does anyone have a fix or have I set
> something wrong?
> >      > Thanks.
> >
> >      I'm not aware of any code in RT to go resolve Reminders after a
> ticket
> >      is resolved. It could certainly be done with a Scrip
> >      -kevin
> >
> >      Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >      Buy a copy at [3]http://rtbook.bestpractical.com
> >
> > References
> >
> >    Visible links
> >    1.
> file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml
> >    2. mailto:falcone at bestpractical.com
> >    3. http://rtbook.bestpractical.com/
>
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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