[rt-users] RT Newbie Question

[Brian Lawson]

Thanks Kevin!

That really helped me with scrip testing.

-Brian

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Thursday, March 25, 2010 1:23 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT Newbie Question

On Thu, Mar 25, 2010 at 11:58:26AM -0500, Brian Lawson wrote:
>    I am currently reading RT Essentials, and am now working on our
company's RT administration.
>    I'm trying to figure out why the owner isn't getting notified on
ticket changes.  I have the
>    following scrip:

If you are the owner and the NotifyActor setting is the default, RT
won't generate mail to you.

-kevin

>    Description: On Change Notify Owner
> 
>    Condition: On Transaction ---- The owners would like to be notified
whenever there is a change
>    to the ticket
> 
>    Action:  Notify Owner
> 
>    Template: Global Template: Transaction
> 
>    Stage: TransactionCreate
> 
> 
> 
>    Our version of RT is 3.8.2
> 
> 
> 
>    I see in the book the following:
> 
>    "...
> 
> 
> 
>    Jul 4 22:15:53 pallas RT:
<rt-3.2.HEAD-5813-28448-22.1.5718764250061 at example.com> No
> 
>    recipients found. Not sending
> 
>    This usually means that you have a scrip set up to notify a
ticket's Owner or
> 
>    AdminCc or manually entered Cc or Bcc recipients, but there weren't
any.
> 
> 
> 
>    ..."
> 
> 
> 
>    The statement says that there weren't any, but RT should know the
owner's email address, as
>    well as any AdminCCs, correct?
> 
> 
> 
>    Can you please help with this?
> 
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> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com


This communication, together with any attachments hereto or links contained herein, is for the sole use of the intended recipient(s) and may contain information that is confidential or legally protected. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, dissemination, distribution or use of this communication is STRICTLY PROHIBITED. If you have received this communication in error, please notify the sender immediately by return e-mail message and delete the original and all copies of the communication, along with any attachments hereto or links herein, from your system.