[rt-users] RT Scrip doesn't work

[Wagner Pereira]

Hi, all.

I have a RT scrip which should to send a template in every time someone 
create a ticket (through e-mail, obviously).

Although, I have other scrip which sends a template when the ticket is 
closed. That's working OK.

I made a comparison between both and I already read the RT manual, it 
seems they are correctly configured.

So, why doesn't RT send an e-mail when the ticket is opened?

Hugs,

-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901