[rt-users] RT Scrip doesn't work

[Wagner Pereira]

Hi, Kenn.

My scrip should send an e-mail to user when a ticket were created.

It's configured like this (using the default shipped with RT):

Description: Ticket open - AutoReply
Condition: OnCreate
Action: AutoReply to Requestors
Template: global model - AutoReply
Stage: TransactionCreate

Thanks.

-- 

Wagner Pereira

PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901



Kenneth Crocker escreveu:
> Pereira,
>
> Well, let's see the scrip. Can't comment on what i cant see. Is it a 
> global scrip? Queue scrip? Was the transaction a /create/ or an /open/?
>
> Kenn
> LBNL
>
> On Fri, Mar 26, 2010 at 11:39 AM, Wagner Pereira 
> <wpereira at pop-sp.rnp.br <mailto:wpereira at pop-sp.rnp.br>> wrote:
>
>     Hi, all.
>
>     I have a RT scrip which should to send a template in every time
>     someone create a ticket (through e-mail, obviously).
>
>     Although, I have other scrip which sends a template when the
>     ticket is closed. That's working OK.
>
>     I made a comparison between both and I already read the RT manual,
>     it seems they are correctly configured.
>
>     So, why doesn't RT send an e-mail when the ticket is opened?
>
>     Hugs,
>
>     -- 
>
>     Wagner Pereira
>
>     PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
>     CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
>     http://www.pop-sp.rnp.br
>     Tel. (11) 3091-8901
>
>
>     Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>     Buy a copy at http://rtbook.bestpractical.com
>
>