[rt-users] RT : OpenNMS

[Piyush Kumar]

can someone please reply on below queries . Thanks!

On Fri, Mar 26, 2010 at 9:13 PM, Piyush Kumar <piykumar at gmail.com> wrote:
> Hi Friends,
>
> Just started using RT : Couple of questions plz !!
>
> 1. I have enabled the RT plugin inside OpenNMS to integrate it with
> default installation of RT and create a Queue (OpenNMS).
> Now is there a way / scrip to assign the ticket based on Server List
> to owner defined and in different Queue..?
>
> 2. Is there a way I can automatically create a ticket using some shell
> script..??
>
> 3. I have also been able to successfully integrate RT with LDAP (AD)
> using RT-Authen-ExternalAuth plugin !!
> Is there a script which can import the LDAP users to RT : currently
> only the users which login to the system have there Users created in
> RT !!
> In case someone had already written a import script to get all the
> LDAP users created in RT - please share the info !! Thanks a lot!!
>
> 4. If I have a mail coming from OpenNMS at exampledomain.com - how to
> integrate that the replies from people through my SMTP server get
> appended to the history of the Ticket itself .?
>
> --
> Thanks & Regards,
> -Piyush
> Mail: piykumar at gmail.com
> Web: http://piyush.me/
>
> -In a world without fences, limits, boundaries and walls, Who needs
> Windows and Gates?
>



-- 
Thanks & Regards,
-Piyush
Mo.: 091-9910904233
Mail: piykumar at gmail.com
Web: http://piyush.me/

-In a world without fences, limits, boundaries and walls, Who needs
Windows and Gates?