[rt-users] Open Ticket in Another Queue on Close

[Alex Conner]

I've been reading the documentation and the Oreily book on RT and I'm  
trying to figure out how to open a new ticket in the Billing queue  
when a ticket in the Service queue is closed / resolved. I'm sure I  
must have a syntax issue in my template but I can't find the  
documentation on those templates.  I also have a Scrip on the  
Services Queue to open a ticket on Resolved using this template.  My  
current template is:

===Create-Ticket: approve-and-post
Queue: Billing
Subject: Review and Post { $Tickets{'TOP'}->Subject() }
Requestor: { $Tickets{'TOP'}->OwnerObj->EmailAddress() }
RefersTo: { Tickets{'TOP'}->Id() }
Content: A service ticket for { $Tickets{'TOP'}->Requestors- 
 >UserMembersObj-Next->EmailAddress() } has been closed regarding  
{ $Tickets{'TOP'}->Subject() }.  Please approve and post the  
customer's account for { $Tickets{'TOP'}->TimeWorked() } minutes of  
labor.


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Thoughts?