[rt-users] Open Ticket in Another Queue on Close

[Kevin Falcone]

On Fri, Mar 26, 2010 at 09:20:41PM -0400, Alex Conner wrote:
> I've been reading the documentation and the Oreily book on RT and
> I'm trying to figure out how to open a new ticket in the Billing
> queue when a ticket in the Service queue is closed / resolved. I'm
> sure I must have a syntax issue in my template but I can't find the
> documentation on those templates.  I also have a Scrip on the
> Services Queue to open a ticket on Resolved using this template.  My
> current template is:

Syntax errors would show up in your error logs
You also don't show your actual scrip condition and scrip action which
makes it hard to know if you're using the right ones

-kevin

> ===Create-Ticket: approve-and-post
> Queue: Billing
> Subject: Review and Post { $Tickets{'TOP'}->Subject() }
> Requestor: { $Tickets{'TOP'}->OwnerObj->EmailAddress() }
> RefersTo: { Tickets{'TOP'}->Id() }
> Content: A service ticket for { $Tickets{'TOP'}->Requestors-
> >UserMembersObj-Next->EmailAddress() } has been closed regarding {
> $Tickets{'TOP'}->Subject() }.  Please approve and post the
> customer's account for { $Tickets{'TOP'}->TimeWorked() } minutes of
> labor.
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