[rt-users] CommandByMail hide commands

[Kenneth Marshall]

This does not happen out of the box. Comments only go to
AdminCc's and not the Requestor. This sounds like a local
modification, either to make requestors AdminCc's or to
send comments to requestors. Check your Scrips.

Cheers,
Ken

On Mon, Mar 29, 2010 at 02:30:45PM +0100, polloxx wrote:
> It seems like the requestor receives mail sent to rt-comment. Or is
> this a option I can disable?
> 
> 
> On Tue, Mar 23, 2010 at 7:06 PM, Kenneth Marshall <ktm at rice.edu> wrote:
> > The comment address is the mail to RT that is only sent to
> > admins and adminccs and not requestors or ccs. The default
> > is usually rt-comment. I hope that helps.
> >
> > Ken
> >
> > On Mon, Mar 22, 2010 at 05:47:37PM +0100, polloxx wrote:
> >> Can you be more specific?
> >> I also posted my question on the cpanforum but that seems death.
> >>
> >> P.
> >>
> >> On Mon, Mar 22, 2010 at 2:04 PM, Kenneth Marshall <ktm at rice.edu> wrote:
> >> > What about using the comment address and not the E-mail
> >> > address. It should also be possible to make a patch to
> >> > strip them out, maybe to a separate attachment to help
> >> > debug problems.
> >> >
> >> > Ken
> >> >
> >> > On Sun, Mar 21, 2010 at 01:39:53PM +0100, polloxx wrote:
> >> >> Dear list,
> >> >>
> >> >> Is there a way to hide CommandByMail commands from the requestor?
> >> >> When we 'resolve' a ticket via mail the requestor receives the mail.
> >> >> Can we hide this?
> >> >>
> >> >> Thx,
> >> >> P.
> >
> 
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