[rt-users] CommandByMail only listening to commands issued by privileged users

[Kenneth Marshall]

Bad, bad, bad, bad idea. Did I mention that this is a bad
idea? :) Seriously, the CommandByMail gives a lot of access
to the internals of your RT system. It can totally subvert
your workflow. Imagine a generic E-mail that can close or
delete any ticket in the system. What are you trying to
accomplish with this change? Maybe there is a more secure
way to address your problem.

My two cents.

Cheers,
Ken

On Thu, Mar 25, 2010 at 03:46:32PM -0600, Matt Adams wrote:
> Folks:
>
> I have noticed that CommandByMail only listens to commands from email 
> addresses belonging to privileged users.  If other random people email the 
> system it ignores things like CF{Company}: Example.
>
> Is there something I can do about this to make RT listen to commands from 
> random email addresses?
>
>
> Thanks in advance,
>
> Matt
> -- 
> Matt Adams
> Development & Network Services, Cypress Interactive
> http://cypressinteractive.com, http://edsuite.com
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>