[rt-users] Sending html mails using web interface

[Jason A. Smith]

One thing you may have to watch out for, that initially got me and went
unnoticed for quite a while.  At the bottom of the template you usually
have something like this:

{$Transaction->Content()}

You will want to change to be:

{$Transaction->Content(Type => 'text/html')}

RT internally handles the conversions back and forth between text &
html.


I noticed that the html -> text conversion can be a little buggy
sometimes, doing unusual things with line wrapping and spacing depending
on what is on the end of a line (tags or whitespace).  My guess is that
HTML::FormatText is a little buggy when writing out plain text from the
parsed html tree, but I haven't bothered digging into it.

~Jason


On Mon, Mar 29, 2010 at 10:27:45AM +0530, Praveen C wrote:
>    > All mail sends using templates.
>    > It sounds like your correspondence templates are not html
> 
>    Thanks for your reply. Can you help me to enable this ??
> 

Apply the documentation in docs/templates.pod to your Correspondence
templates

-kevin


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