[rt-users] Sending html mails using web interface

[Praveen C]

Thanks Jason

I done the same in Correspondence teplates. But I am getting mails like this :( 

<strong>bvcbvcbvc<br />
</strong>

Mails body contains html tags but Content Type still remains text/plain 



-Praveen-

> From: smithj4 at bnl.gov
> To: rt-users at lists.bestpractical.com
> Date: Mon, 29 Mar 2010 16:30:47 -0400
> Subject: Re: [rt-users] Sending html mails using web interface
> 
> One thing you may have to watch out for, that initially got me and went
> unnoticed for quite a while.  At the bottom of the template you usually
> have something like this:
> 
> {$Transaction->Content()}
> 
> You will want to change to be:
> 
> {$Transaction->Content(Type => 'text/html')}
> 
> RT internally handles the conversions back and forth between text &
> html.
> 
> 
> I noticed that the html -> text conversion can be a little buggy
> sometimes, doing unusual things with line wrapping and spacing depending
> on what is on the end of a line (tags or whitespace).  My guess is that
> HTML::FormatText is a little buggy when writing out plain text from the
> parsed html tree, but I haven't bothered digging into it.
> 
> ~Jason
> 
> 
> On Mon, Mar 29, 2010 at 10:27:45AM +0530, Praveen C wrote:
> >    > All mail sends using templates.
> >    > It sounds like your correspondence templates are not html
> > 
> >    Thanks for your reply. Can you help me to enable this ??
> > 
> 
> Apply the documentation in docs/templates.pod to your Correspondence
> templates
> 
> -kevin
> 
> 
> -- 
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> |  Jason A. Smith                          Email:  smithj4 at bnl.gov |
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