[rt-users] Customfield question

[Richard Pijnenburg]

Hi Kevin,

Thanks for the fast reply.
I've tested the example script and I understand how it works now.
I only wonder how I can use ticket information within that custom field
information.
Or can I use the standard my $ticket = RT::Ticket( $self->CurrentUser );
to get the ticket information?

Met vriendelijke groet / With kind regards,

Richard Pijnenburg 
Changes and Incident Coordinator

WideXS                                  http://www.widexs.nl
Tel +31 (0)20 7570780              Fax +31 (0)20 6116302
Zekeringstraat 43,                    1014 BV Amsterdam, NL


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Wednesday, March 31, 2010 4:01 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Customfield question

On Wed, Mar 31, 2010 at 11:06:19AM +0200, Richard Pijnenburg wrote:
>    I've got a maybe strange question for the custom fields.
> 
>    I have 1 custom field with the user details of our customer with
his Customer Number.
> 
>    Now I would like to populate a custom field dropdown menu with data
from an external source.
> 
>    This external source needs that Customer number to get his
products.
> 
>    This way the customer can select his product where he has a
question about.

Sounds like you may want docs/creating_external_custom_fields.pod But be
careful changing the set of values per-requestor/ticket, you may get
some weird interactions when one of your privileged users is searching

-kevin