[rt-users] client reply receive by 1 admin CC only

[rmp dmd]

Hi,

I've been investigating this and cannot find a real answer.

We have 3 persons on AdminCC.

When client replies via email to the ticket, it will be received by the 3
persons' mailbox.

Last week, there was a client replied, only 1 adminCC got the response.  I
did a test. All replies to RT are being received by 3 AdminCC.

I found this on RT log. It only send to 1 adminCC.  RT usually send to 3
adminCCs or sometimes to 2 if, the other is the updating the ticket.

[Fri Apr 30 08:59:59 2010] [debug]: About to think about scrips for
transaction #161688 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Fri Apr 30 08:59:59 2010] [info]: <
rt-3.4.5-30212-1272617998-981.16221-5-0 at xxx.worx.net> sent To:  Cc:  Bcc:
admin1 at worx.com (/opt/rt3/lib/RT/Action/SendEmail.pm:297)

Further the client retained the RT system email address in their reply, and
didn't change that email to be  1 AdminCc.

I attached the ticket display page. It shows that client sent to RT email
address and not directly to the email address of 1 adminCC.

There are no changes on the scrips. I am also looking at the logs this is
the only time RT sends to 1 adminCC.

An ideas on why does RT only send to 1 adminCC?

RT Version is 3.4.5
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