[rt-users] How to NOT send any mail on close

[Jerrad Pierce]

> I think the solution for your problem can be found here http://wiki.bestpractical.com/view/OnResolveOnce

This is the opposite of what was asked for.

If given the ACLs, your users can squelch the outgoing message on resolve.
This is a two step process in current versions of RT, though you might be
able to simplify that with a Scrip (tweak On Correspond to bail if new status
is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch
will now be a simple check box in the transaction editor.
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