[rt-users] How to NOT send any mail on close

[Raimund Sacherer]

Hello Jerrad,

Just found out the wiki page regarding squelch, but How would I integrate this in a scrip so users can turn it off for an individual ticket on resolv?

AFAIK I can not use transaction Variables because they are not available in the scrip at that point and Customfields would be shown everywhere, which I also do not want.

Can you give me any pointers on how to do it?

Thanks
Ray


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----- Mensaje original -----
De: "Jerrad Pierce" <jpierce at cambridgeenergyalliance.org>
Para: "n chrysandreas" <n.chrysandreas at albourne.com>
CC: "Raimund Sacherer" <rs at runsolutions.com>, rt-users at lists.bestpractical.com
Enviados: Miércoles, 5 de Mayo 2010 17:50:35
Asunto: Re: [rt-users] How to NOT send any mail on close

> I think the solution for your problem can be found here http://wiki.bestpractical.com/view/OnResolveOnce

This is the opposite of what was asked for.

If given the ACLs, your users can squelch the outgoing message on resolve.
This is a two step process in current versions of RT, though you might be
able to simplify that with a Scrip (tweak On Correspond to bail if new status
is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch
will now be a simple check box in the transaction editor.
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