[rt-users] How to remove non routable email addresses from requestors?

[Emmanuel Lacour]

On Thu, May 06, 2010 at 11:07:04AM +0100, Gabriel - IP Guys wrote:
> I want to strip out a particular requestor address, and replace it with
> another one from within RT. This is to prevent emails from one of our
> new clients, (who happens to have around 30 servers, all which send
> errors, and logs with the email address of
> users at hostname.bogusdomain.local), from causing bounces when they are
> resolved.
> 


for new tickets, maybe just use $CanonicalizeEmailAddressMatch and
$CanonicalizeEmailAddressReplace (see RT_Config.pm).

For existing, just search for tickets with those bogus requestors, then
use bulk update.