[rt-users] How to remove non routable email addresses from requestors?

[Gabriel - IP Guys]

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Emmanuel
Lacour
Sent: Thursday, May 06, 2010 11:40 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] How to remove non routable email addresses from
requestors?

On Thu, May 06, 2010 at 11:07:04AM +0100, Gabriel - IP Guys wrote:
> I want to strip out a particular requestor address, and replace it
with
> another one from within RT. This is to prevent emails from one of our
> new clients, (who happens to have around 30 servers, all which send
> errors, and logs with the email address of
> users at hostname.bogusdomain.local), from causing bounces when they are
> resolved.
> 


for new tickets, maybe just use $CanonicalizeEmailAddressMatch and
$CanonicalizeEmailAddressReplace (see RT_Config.pm).

For existing, just search for tickets with those bogus requestors, then
use bulk update.


Awesome! Thank you for that, I'll look into this, and let you know how
it went. Thank you