[rt-users] "This is a brand new ticket" test in Scrip custom condition

[Jeff Blaine]

Probably an easy answer to this one.

I have a custom condition for a scrip which deals with a
custom field.  The condition and the rest of the code all works
great, except when the submitted ticket is *brand new*
(New ticket in --> queuename).

I would like to add to my custom condition logic to ensure
that this case is also addressed.

How does one query for "is this transaction creating a new
ticket?"