[rt-users] Need scrip advice on avoiding users when notifying OnCreate

Kenneth Crocker kfcrocker at lbl.gov
Mon May 10 16:59:38 EDT 2010


To list,

I have need of avoiding a duplication of emails when sending out a
notification when a ticket is created. I want to eliminate any "AdminCc" or
"Cc" that is also the creator of the ticket. My problem seems to be
accessing the Queue watchers info when the ticket hasn't been created yet.
Any help would be greatly appreciated.

Kenn
LBNL
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