[rt-users] Double spacing problem In RT 3.8.7

[Raghu Siddarth]

Upgraded to 3.8.8 but the issues still persists. Any transaction between MS
outlook and the ticketing system adds extra spaces.

Aren't other RT users facing this same issue?

Thanks,
-- 
Raghu Siddarth

On Thu, Mar 18, 2010 at 12:31 AM, Jesse Vincent <jesse at bestpractical.com>wrote:

>
>
>
> On Wed 17.Mar'10 at 13:42:36 +0530, Rags wrote:
> > I've tried lots of things, but the double spacing still remains.
> >
> > What is odd is that mails sent without using the Web interface gets a
> space
> > added for "everyline". Every space get's doubled. I know in the mailing
> list
> > this was said to be due to the fckeditor, but I'm using simple mail. I've
> > disabled the editor but the issue is still present.
> >
> > I'm using the latest RT 3.8.7 - what could be the problem?
>
> The very short version is that recent outlook has decided that in the
> plaintext version of messages you send, hitting return means "paragraph
> break. send two newlines!"   There are some improvements in what will
> become RT 3.8.8. Additional improvement can be had by moving your RT
> templates over to text/html, which RT will dutifully turn into a
> multipart/alternative.
>
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