[rt-users] Filtering out unneeded info from ticket

[Raed El-Hames]

Hi Chris;

The value of the information you want to hide is only appreciated when 
you need it.
But its possible to remove them from the ticket history by editing:
Ticket/Elements/ShowHistory
In the <%INIT> section  change:
} else {
    $Transactions = $Ticket->Transactions;
}

to
} else {
    $Transactions = $Ticket->Transactions;
    $Transactions->Limit(FIELD => 'Type', VALUE => 'Correspond');
    $Transactions->Limit(FIELD => 'Type', VALUE => 'Comment);
    $Transactions->Limit(FIELD => 'Type', VALUE => 'Create');
}

Regards;

Roy

Chris Hall wrote:
> How can I filter from the history information I don't want to see?  
> For example.. snippet from a recent ticket:
>
> Mon May 10 10:26:17 2010 The RT System itself - Status changed from 
> 'new' to 'open'
> <http://rt.imctv.com/Ticket/Display.html?id=43#txn-708>Mon May 10 10:26:17 2010 
> Allen Stevens - Given to Allen Stevens
> <http://rt.imctv.com/Ticket/Display.html?id=43#txn-720>Mon May 10 10:33:04 2010 
> Allen Stevens - Queue changed from Corporate Support to Central Office
> <http://rt.imctv.com/Ticket/Display.html?id=43#txn-721>Mon May 10 10:33:05 2010 
> The RT System itself - Outgoing email recorded
> Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody
>
> They only want to see like... correspondence/comments.  So where would 
> I want to go to start filtering out all the "other" stuff from history 
> when they look at the ticket?