[rt-users] Filtering out unneeded info from ticket

[Torsten Brumm]

Check ths out: http://wiki.bestpractical.com/view/HideTransactions

Torsten

2010/5/13 Chris Hall <hiro24 at gmail.com>

> How can I filter from the history information I don't want to see?  For
> example.. snippet from a recent ticket:
>
> Mon May 10 10:26:17 2010 The RT System itself - Status changed from 'new'
> to 'open'
>    <http://rt.imctv.com/Ticket/Display.html?id=43#txn-708>
> Mon May 10 10:26:17 2010 Allen Stevens - Given to Allen Stevens
>      <http://rt.imctv.com/Ticket/Display.html?id=43#txn-720>
> Mon May 10 10:33:04 2010 Allen Stevens - Queue changed from Corporate
> Support to Central Office
>      <http://rt.imctv.com/Ticket/Display.html?id=43#txn-721>
> Mon May 10 10:33:05 2010 The RT System itself - Outgoing email recorded
>   Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody
>
> They only want to see like... correspondence/comments.  So where would I
> want to go to start filtering out all the "other" stuff from history when
> they look at the ticket?
>
>
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-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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