[rt-users] use per-queue custom status?

[Kenneth Marshall]

Hi Michael,

It looks like you should be able to set up an appropriate
"approval" chain using RTx-WorkflowBuilder.

Regards,
Ken

On Mon, May 17, 2010 at 12:07:20PM -0400, Michael W. Lucas wrote:
> Hi,
> 
> I have custom status fields set in RT_SiteConfig.pm, and they work fine.
> 
> I'd like to have some statuses only available in particular queues,
> however.  Is this possible?
> 
> What I'm trying to achieve:
> 
> we have several "linear" processes, where a task goes from one person
> to the next.  I'm setting up a separate queue for each, so I can use
> the appropriate CustomFields for each task.
> 
> Unlike the workflow example, where separate tickets are spawned for
> sub-tasks, these tasks must go through a specific set of people in a
> specific order.  I'd like to have each person set the appropriate
> status when they're finished, and then have RT automatically assign
> the ticket to a person based on that status.  Not all statuses are
> applicable to all types of work, however.
> 
> If there's a better approach to this, please point me at it.
> 
> Thanks,
> ==ml
> 
> -- 
> Michael W. Lucas 	mwlucas at BlackHelicopters.org
> http://www.MichaelWLucas.com/
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> pre-order now!  http://www.networkflowanalysis.com/
> 
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>