[rt-users] FW: Custom Fields available in SeflService?
Dougherty Paul
paul_dougherty at prn.com
Tue May 18 12:01:24 EDT 2010
Hello,
I would like for users to be able to select an "urgency" custom field
when they log in to self service and create a new ticket.
I have successfully created the custom field and it is viewable/editable
by staff, however I cannot get it to appear in self service when users
are creating a new ticket. Oddly, the custom field IS visible to self
service users after a ticket has been created.
What am I missing?
Much appreciated,
Paul
RT 3.8.7
OS OEL 5.4 64bit
Apache 2.2.3
mysql 5.0.77
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