[rt-users] Does RT track logins using IP?

[Ruslan Zakirov]

On Wed, May 19, 2010 at 1:38 PM, vmos <pcbadger at gmail.com> wrote:
>
> We recently completed an upgrade of RT from version 3.3 to 3.8.7, we also
> moved it out of the building to a server located in our data centre.
>
> Now there's a problem which occurs at random times through the day but
> mostly in the morning. Sometimes you'll go to RT and find yourself logged
> out and sometimes you'll find yourself logged in as someone else (the
> worrying thing is that sometimes it takes a while to notice you're using
> someone elses account)
>
> Now in years of using the old version this never happened, now it's
> happening several times a day. I think the key thing is now that the server
> is in the data centre so as far as RT is concerned we are all coming from
> the same IP
>
> So my question is , does RT cache IPs and if so, how can we disable this?

RT doesn't cache IPs, doesn't use IP based auth and shouldn't behave
like you describe. Do you have proxy between data center and you?
Where do you store user's sessions: on disk or in DB?

-- 
Best regards, Ruslan.