[rt-users] Does RT track logins using IP?

[Jesse Vincent]

On Wed, May 19, 2010 at 02:38:00AM -0700, vmos wrote:
> 
> We recently completed an upgrade of RT from version 3.3 to 3.8.7, we also
> moved it out of the building to a server located in our data centre.
> 
> Now there's a problem which occurs at random times through the day but
> mostly in the morning. Sometimes you'll go to RT and find yourself logged
> out and sometimes you'll find yourself logged in as someone else (the
> worrying thing is that sometimes it takes a while to notice you're using
> someone elses account)
> 
> Now in years of using the old version this never happened, now it's
> happening several times a day. I think the key thing is now that the server
> is in the data centre so as far as RT is concerned we are all coming from
> the same IP
> 
> So my question is , does RT cache IPs and if so, how can we disable this?
> 

That's not RT caching IPs. It's very common that a number of users all hit RT from the same IP. That sure _sounds_ like there's now a badly behaved caching proxy between RT and your users. Maybe it's a squid someone set up to "make things faster"?