[rt-users] Different rights in queues for different unprivilegedusers

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Only idea so far is: make them priviledged, and grant them only needed rights to specific queues.

Another idea: how do they create ticket? Webui or mail? If mail you could some magic on mailer level?!

----- Originalnachricht -----

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



Von: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
An: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Gesendet: Fri May 21 12:47:51 2010
Betreff: [rt-users] Different rights in queues for different unprivilegedusers

Hello,
I want to create some unprivileged users and get rights for create 
ticket to everyone to different queues. If I have two unprivileged 
users: user1 and user2, and two queues: queue1 and queue2, I would like 
that user1 can only create tickets on queue1 and user2 con only create 
tickets on queue2.
I have seen that when I configure the rights for a queue, I can 
configure the rights for all the unprivileged users, but not for one of 
them.
I think that the best think to do that is to add an unprivileged user to 
a group and assign the rights to the group, but I can't add unprivileged 
users to a group.

Somebody can help me?

I'm using RT version 3.6.3

Best regards

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