[rt-users] Command By Mail question on Custom Fields
Kenneth Crocker
kfcrocker at lbl.gov
Fri May 21 13:36:46 EDT 2010
To List,
I'm not sure if I missed something in my install or not and I hope someone
here can help. I am using CommandByMail and it's working pretty good.
However, if I put in an *invalid* value for a CF defined as "Select One
Value" in my email, the ticket gets updated with that erroneous value,
rather than default to "No Value". At least it looks like that when I click
the "Display" button. If I actually go into the "Update Ticket" screen, the
bad value isn't there.
Is there some code I forgot to install that edits for invalid values before
updating the Custom Field in the TIcket?
Is there some code available the will edit any value sent against the select
list for that CF?
Thanks.
Kenn
LBNL
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