[rt-users] RT permissions question

[Poulter, Dale]

Good evening,

I have a group of users that have full access to all queues on the system.  However,  we have on queue that this group should be able to open a ticket in but they should not be able to see the tickets in the new tickets.  Any suggestions as to how this can be done?  Thanks.



--Dale

---------------------------------------
Dale Poulter
Automation Coordinator
Library Information Technology Services
Vanderbilt University
419 21st Avenue South, Room 812
Nashville, TN  37203-2427
(615)343-5388
(615)343-8834 (fax)
(615)207-9705 (cell)
dale.poulter at vanderbilt.edu<mailto:dale.poulter at vanderbilt.edu>

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