[rt-users] RT permissions question

[Kenneth Crocker]

Dale,

It sounds like you want them to be able to open a ticket but not see it.
That's not possible. You have to see it to open it, unless you do it via
CommandByMail.

Kenn
LBNL

On Tue, May 25, 2010 at 5:05 PM, Poulter, Dale
<dale.poulter at vanderbilt.edu>wrote:

>  Good evening,
>
>
>
> I have a group of users that have full access to all queues on the system.
> However,  we have on queue that this group should be able to open a ticket
> in but they should not be able to see the tickets in the new tickets.  Any
> suggestions as to how this can be done?  Thanks.
>
>
>
>
>
>
>
> --Dale
>
>
>
> ---------------------------------------
> Dale Poulter
> Automation Coordinator
>
> Library Information Technology Services
> Vanderbilt University
>
> 419 21st Avenue South, Room 812
> Nashville, TN  37203-2427
> (615)343-5388
> (615)343-8834 (fax)
> (615)207-9705 (cell)
> dale.poulter at vanderbilt.edu
>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
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