[rt-users] RT permissions question

[Kevin Falcone]

On Wed, May 26, 2010 at 08:41:02AM -0700, Kenneth Crocker wrote:
>    It sounds like you want them to be able to open a ticket but not see it. That's not possible.
>    You have to see it to open it, unless you do it via CommandByMail.

That isn't true.
If a user has SeeQueue and CreateTicket they can easily create a
ticket in a queue using the New Ticket In button, even if they don't have ShowTicket.

Dale's real issue is that it sounds like he handed out global rights
to a group and will now need to go back and hand those rights out on a
queue level in order to exclude this queue.

-kevin

>    On Tue, May 25, 2010 at 5:05 PM, Poulter, Dale <[1]dale.poulter at vanderbilt.edu> wrote:
> 
>      Good evening,
> 
>      I have a group of users that have full access to all queues on the system. However, we have
>      on queue that this group should be able to open a ticket in but they should not be able to
>      see the tickets in the new tickets. Any suggestions as to how this can be done? Thanks.
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