[rt-users] Question on CommandByMail & ExtractCustomFields

Kevin Falcone falcone at bestpractical.com
Wed May 26 13:17:27 EDT 2010


On Wed, May 26, 2010 at 08:59:44AM -0700, Kenneth Crocker wrote:
>    I am uncertain as to what "ExtractCustomFields" gives someone over CommandByMail. Correct me
>    if I'm wrong, but doesn't CBM give you the ability to set Custom Fields? If so, what advantage
>    does ExtractCustomField give you?

ExtractCustomFieldValues is generally used to parse machine-generated
incoming  mails for information, but people certainly do that using
CommandByMail also

-kevin
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