[rt-users] FW: Emails not going out, skipping - SOLVED

[Bill Danforth]

All,

First off, many thanks go out to both Jesse and Kenn for the replies.  I
already had the NotifyActor set to actually notify the actor (1), but I
checked my typing on that variable to make sure.

It ended up being the RTAddressRegexp entry.  I had looked at it a few
times and after receiving Jesse's email, I looked at it once again and
found that I had one too many escapes (/) in it.  Once I fixed that, all
emails now appear to be going.  (Especially those to my boss ;) )

Since the box that RT is running on is used only for RT and for my own
MySQL development/testing, there aren't any other local users, and due
to our naming conventions, there won't be any users with "rt-" in the
username, so I changed (after fixing my original error) the regex to:

   Set($RTAddressRegexp, '^(.*rt-*\@OURDOMAIN\.com)$');

Thanks again to the list.

Have a great day,
Bill Danforth



 Bill Danforth
  IT Systems Administrator
  billd at mjhallandcompany.com
  
  Stockton, CA 95202
    Phone
   Fax
   
    
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-----Original Message-----

From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Tuesday, May 25, 2010 4:21 PM
To: Bill Danforth
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Emails not going out, skipping



>    <my-bosses-email-addr> appears to point to this RT instance.
Skipping (/usr/
> 
>    local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

I suspect your RtAddressRegexp may be set up a bit funny.